Refund & Returns Policy
At New Moon Paper Co., we want you to love your purchase! If for any reason you're not completely satisfied, we're here to help.
Returns
Items may be returned or exchanged within 21 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please email your proof of purchase to:
hello@newmoonpaperco.com
before returning your item.
Non-Returnable Items
The following items cannot be returned or refunded:
-
Gift Cards
-
Final Sale items
Refunds
Once we receive your returned item, we'll send you an email to let you know we've received it and are processing your refund.
If your return is approved, your refund will be issued to your original method of payment within 14 days.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange, please contact us.
Return Shipping
Please mail your return to:
Tammy Standley
249 Kennerson Reservoir Rd.
Ashford, CT 06278
We recommend using USPS Media Mail for the most cost-effective return shipping.
Customers are responsible for return shipping costs. Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund.
Questions?
If you have any questions about returns or refunds, please don't hesitate to contact us.
Thank you for supporting New Moon Paper Co.